Leadership communication plays a defining role in how effectively organizations operate. The way leaders explain ideas, share priorities, and engage in conversation influences how well teams understand direction and how confidently they move work forward. When communication is clear and intentional, it creates an environment where ideas can travel more easily. Teams understand the reasoning…
Leading Through Uncertainty: Offering Steadiness When the Ground Keeps Shifting If it feels like people are arriving at work more weighed down than usual, that perception is grounded in reality. We are living in a period shaped by overlapping forms of instability. Many people are repeatedly exposed to violent imagery, both locally and online. Global…
Increasing Awareness of Your Communication Skills You’ve probably heard or read this quote by George Bernard Shaw many times: “The single biggest problem in communication is the illusion that it has taken place.” I’m sharing it here because it speaks to the need to understand communication more deeply, starting with one’s own. Some of the…
There has rarely been a time when clear communication was valued and needed as it is now. Each of us can help stop the spread of misinformation and disinformation. There are many more in-depth articles about how to evaluate the factual accuracy of various news media outlets and how to evaluate information. Here are two…
We are living in a time of the greatest uncertainty that many of us have ever experienced. For most people, much of life beyond the present day is a question mark. Opacity and a lack of communication lead to mistrust and frustration. The people who deliver clear information with genuine caring stand out and attract…
Reputation Management and The PPP Loan Disaster: How Some Large Companies and Banks Alienated Small Businesses — An Opportunity to Make Amends Update 4/23/20 — Since yesterday, more of the large companies that received PPP loans have vowed to return them, including Kura Sushi, Sweetgreen, Ruth’s Chris Steakhouse, and DMC Global. Update: 4/21/20, 3:00 PM…
When you are busy running your business, it can be challenging to take a step back and assess it as a total stranger would do. People often develop their marketing and publicity initiatives from the position of what they want to communicate or accomplish. This is only half of the equation if you want to…
People sometimes become so fixated on what their competitors are doing that they get desperate and resort to unethical, and even fraudulent, practices to get the inside scoop on them. While it’s good to know who your competitors are and what they offer so you can differentiate yourself, it’s not a great idea to copy…
Much is said about committing to your word in business. It’s always been important and has become increasingly so in today’s transparent world. While most of us want to keep our word every day, we sometimes set ourselves up for failure by promising too much, too soon. When working with the media, your team, or…
“Present yourself as vital and ever evolving, and people will be magnetized to you.” When I wrote these words, I was in deep thought about the qualities and actions that attract people, in preparation for the free teleseminar that I held last year. When people show that they are continuously evolving, they capture the attention…