5 Words to Remember for Effective Communication
When working with clients to develop their messaging, one question I ask many of them is, “If you only had two minutes to spend with someone, what advice would you give them that would change their life?” If you ask yourself this question at various times, you might come up with a variety of meaningful messages that you want to share.
I posed this question to myself and this is what I came up with years ago. It still works and it suits most business situations. It can also apply to many personal situations, too.
Communicate with Love, Enthusiasm, Appreciation, and Respect.
Communicate! Don’t just say the words; be fully present and focused on the person or people you’re talking to. “C” could also stand for “commitment,” because your commitment to your business or mission should emanate from you.
Love. Express your love for what you do, the people you help, or the possibilities you’re creating through your work.
Enthusiasm. Describe your business or your mission with enthusiasm. Why is it exciting to the people you are addressing?
Appreciation. Explain your appreciation for the challenges faced by the people you’re helping; then share how they will appreciate the solution your product or service provides.
Respect. Respect your audience, their intelligence, and the time and attention they are giving to you.
This post was written by Lisa Elia, a Los Angeles-based media trainer, presentation trainer, pitch coach, communication expert, and speaker. She trains clients for media interviews, speeches, internal and external presentations, investor presentations, and promotional videos. With more than 20 years of experience, Lisa has prepared clients for interviews with TODAY, GMA, The Wall Street Journal, CNN, ESPN, and hundreds of other outlets. Lisa has shared her expertise with national media outlets that include Inc., Entertainment Tonight, E!, and many others.
To discuss your training needs, contact the Expert Media Training office at 310-479-0217.