5 Words to Remember for Effective Communication

When working with clients to develop their messaging, one question I ask many of them is, “If you only had two minutes to spend with someone, what advice would you give them that would change their life?” If you ask yourself this question at various times, you might come up with a variety of meaningful messages that you want to share.

I posed this question to myself and this is what I came up with years ago. It still works and it suits most business situations. It can also apply to many personal situations, too.



Communicate with Love, Enthusiasm, Appreciation, and Respect.


Communicate! Don’t just say the words; be fully present and focused on the person or people you’re talking to. “C” could also stand for “commitment,” because your commitment to your business or mission should emanate from you.

Love. Express your love for what you do, the people you help, or the possibilities you’re creating through your work.

Enthusiasm. Describe your business or your mission with enthusiasm. Why is it exciting to the people you are addressing?

Appreciation. Explain your appreciation for the challenges faced by the people you’re helping; then share how they will appreciate the solution your product or service provides.

Respect. Respect your audience, their intelligence, and the time and attention they are giving to you.

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Communication Matters logo; newsletter by Communication Expert, Media Trainer, Presentation Trainer, and Investor Pitch Coach Lisa Elia
Lisa Elia, Media Trainer, Presentation Trainer, and Communication Expert, and Founder of Expert Media TrainingThis post was written by Lisa Elia, a media trainer, presentation trainer, pitch coach, communication expert, and speaker. She trains clients around the world for media interviews, speeches, internal and external presentations, panels, investor presentations, and promotional videos, and provides executive and team communication coaching.

With more than 25 years of experience, Lisa has prepared clients for interviews with TODAY, GMA, The Wall Street Journal, CNN, ESPN, and hundreds of other outlets. Lisa has shared her expertise with national media outlets that include Inc., Entertainment Tonight, E!, and many others. Clients include entrepreneurs, Fortune 500 companies, and everything in between as well as athletes, celebrities, and other public figures.


To arrange a complimentary consultation with Lisa, click here.

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