Crisis Communication Consulting
When a crisis occurs, every decision matters. The way your organization communicates can influence public perception, preserve trust, protect relationships, and help determine how quickly you recover.
When a crisis occurs, every decision matters. The way your organization communicates can influence public perception, preserve trust, protect relationships, and help determine how quickly you recover.
Our Approach
The strongest crisis communication begins long before a crisis occurs.
Preparation allows organizations to respond thoughtfully instead of reacting under pressure. We work with your leadership team to identify potential risks, establish communication protocols, define responsibilities, prepare messaging, and develop practical plans that can be implemented quickly when needed.
When organizations are already managing an active situation, we provide strategic guidance, message development, media preparation, and communication support to help leaders make informed decisions and communicate with confidence.
Every engagement is customized to your organization’s risks, industry, stakeholders, and communication objectives.
Our Services
Crisis Communication Planning
Develop a practical, easy-to-implement crisis communication plan that prepares your organization before a crisis occurs. Together, we’ll identify potential scenarios, define decision-making responsibilities, establish communication protocols, and create clear response procedures.
Crisis Response Consulting
Receive strategic guidance during active situations, including message development, stakeholder communication, media response, and communication planning as events evolve.
Stakeholder Communication
Every audience has different questions and concerns during a crisis. We help you communicate appropriately with employees, customers, investors, board members, partners, vendors, government agencies, community members, and the media while maintaining consistency across all communications.
Holding Statements & Rapid Response
Prepared holding statements allow your organization to respond quickly while additional facts are gathered. We’ll help you acknowledge the situation, demonstrate empathy, communicate known information, and outline next steps without creating unnecessary risk.
Media & Spokesperson Training
High-pressure interviews require preparation. We coach spokespeople to answer difficult questions, remain composed under pressure, communicate with confidence, and reinforce key messages while maintaining credibility.
Post-Crisis Communication
Recovery doesn’t end when media attention fades. We help organizations communicate progress, reinforce improvements, rebuild trust, and strengthen stakeholder confidence as they move forward.
Looking to Strengthen Your Organization Before a Crisis Occurs?
Many organizations choose to complement consulting and training with SpeakerShift Leadership Communication Accelerator.
The program includes practical instruction and a guided workbook that help participants develop a crisis communication plan before it’s needed. It also strengthens many of the communication skills leaders rely on during challenging situations, including strategic thinking, leadership communication, emotional intelligence, executive presence, media communication, difficult conversations, and message development.
Organizations can license SpeakerShift Leadership Communication Accelerator as a standalone learning solution or combine it with customized coaching and team training for a more comprehensive communication development program.
Navigate Uncertainty with Clarity
When circumstances are anything but steady, we help organizations bring clarity to complexity, order to uncertainty, and focus and perspective to the decisions that matter most. Before, during, or after a crisis, we help you find the right words at the right time and a clear path forward.